Following the aggregation with other players in the last 5 years, Hidrogest S.p.A. has doubled the served community and, as a consequence, the number of facilities to manage. Since a proportional increase in the number of employees was not sustainable, it became necessary to re-organize the operational activities, improving service efficiency while keeping costs under control always maintaining the highest possible level of service.
Hidrogest believed that using a centralized solution to remote control and monitor 100% of its facilities was the key driver for the implementation of this strategy, but some important issues had to be solved. First, the heterogeneity of the facilities to manage made impossible to use any remote control tool previously installed or available on the market. Secondly no IT skilled personnel was available at that time within the company, thus making it impossible to devote resources in programming a solution.
Therefore it was necessary to find on the market a product with the following features:
- Easy to install
- Simple to use for staff through mobile phone
- Configurable to match specific facility requirements
- Compliant with legal requirements for integrated water cycle services
Hidrogest S.p.A. identified Rilheva solution as the answer all those requirements.